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Sellers from all eBay sites are required to meet the same minimum standards, ensuring that sellers globally are both setting and meeting buyer expectations worldwide.
We have four regional performance standard programs, with slightly different minimum performance thresholds, and your performance is measured against the standards of the region into which you sell an item. You can keep track of your performance against these standards through your Seller Dashboard.
Promptly resolve customer issues
Follow through on your return policy
Respond to buyers’ questions promptly
Manage inventory and keep items well stocked
Charge reasonable shipping and handling costs
Ship items on time, within your specified handling time
Be helpful, friendly, and professional throughout a transaction.
Make sure the item is delivered to the buyer as described in the listing
Specify shipping costs and handling time in the listing
Depending on which site you register with and which country you ship your items to, your transaction will be subject to one of four international eBay seller performance programs.
Please note transactions are measured against either global or local standards, but not at once.
Determines your status on eBay.com. You are evaluated based on transactions which are shipped to the US.
When you register and work on eBay.com, your work is evaluated based on transactions which are shipped to the USA.
If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period. If you’ve had fewer than 400 transactions in the last three months, you’re evaluated on the past 12 months.
You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period. The percentage requirement applies after the account has exceeded the maximum number of occurrences, which is a maximum of 2 occurrences.
To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top-Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Only your transactions with US buyers count toward your seller performance rating on eBay.com.
The defect rate won’t affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.
If you don’t meet the minimum US performance standards:
If your account doesn’t meet the standards, you:
Determines your status on eBay.com. You are evaluated based on transactions which are shipped to the US.
When you register and work on eBay.com, your work is evaluated based on transactions which are shipped to the USA.
If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period. If you’ve had fewer than 400 transactions in the last three months, you’re evaluated on the past 12 months.
You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period. The percentage requirement applies after the account has exceeded the maximum number of occurrences, which is a maximum of 2 occurrences.
To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Only your transactions with UK and Ireland buyers count toward your seller performance rating on eBay.co.uk and eBay.ie.
If you don’t meet the minimum UK and Ireland performance standards:
In very serious cases, your account may be suspended. If this happens, you:
Determines your status on eBay.com. You are evaluated based on transactions which are shipped to the US.
When you register and work on eBay.com, your work is evaluated based on transactions which are shipped to the USA.
If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period. If you’ve had fewer than 400 transactions in the last three months, you’re evaluated on the past 12 months.
You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period.
To meet our minimum standard, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top-Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period. Only your transactions with Germany, Austria and Switzerland buyers count toward your seller performance rating on eBay.de, eBay.at and eBay.ch.
The defect rate won’t affect your seller performance status until you have transactions with defects with at least 4 different buyers, or at least 3 different buyers to impact Top Rated status, within your evaluation period.
Maximum percentage of transactions sent late is 9%. To qualify as a Top-Rated Seller, you can only have up to 3% of transactions sent late. The Late shipment rate applies after the account has exceeded the maximum number of transactions sent late, which is a maximum of 7 and 5 transactions respectively.
Late deliveries will no longer count against your late delivery rate metric, provided you let us know the item has been dispatched on time and make it right with the buyer if any problems occur.
We’ll remove negative or neutral Feedback caused by delivery delays, from buyers in emerging markets.
If you don’t meet the minimum German, Austrian and Swiss performance standards:
In very serious cases, your account may be suspended. If this happens, you:
Determines your status on eBay.com. You are evaluated based on transactions which are shipped to the US.
When you register and work on eBay.com, your work is evaluated based on transactions which are shipped to the USA.
If you’ve had 400 or more transactions in the last three months, you’re evaluated over that three-month period. If you’ve had fewer than 400 transactions in the last three months, you’re evaluated on the past 12 months.
You can have a maximum of 0.3% of eBay Money Back Guarantee closed cases without seller resolution over the most recent evaluation period. The percentage requirement applies after the account has exceeded the maximum number of occurrences, which is a maximum of 2 occurrences.
To meet our minimum standard; you can only have up to 2% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top-Rated Seller, you can only have up to 0.5% of transactions with one or more defects over the most recent evaluation period.
The defect rate won’t affect your seller performance status until you have transactions with defects with at least 5 different buyers, or at least 4 different buyers to impact Top Rated status, within your evaluation period.
Maximum Late shipment rate is 10%. To qualify as a Top-Rated Seller, you can only have up to 5% of transactions sent late.
If you don’t meet the minimum global performance standards:
If your account doesn’t meet the standards, you:
So, you need to make sure you are performing in all regions to maintain a good Seller level and performance. If you are new to eBay, it makes sense to concentrate on one region first. Once you get a handle on how to score a high Seller Level and Performance, you can then branch out to other regions.
