This Policy is effective for all users from 29 July 2020. The previous version of this Policy was effective for all users on 3 July 2019 to 29 July 2020.
This policy is created specifically for Cross-Border Trading (CBT) sellers in South East Asia who are shipping items out from an overseas warehouse to a buyer that is residing in the same country. This is also known as “forward-deployed”. Watch the video to learn more about eBay’s Warehouse Service Standard Policy.
In light of the developments associated with the COVID-19 pandemic, and to maintain a great customer experience for our cross-border buyers, we are changing the requirements you must comply with for all live forward-deployed (i.e. where your item is shipped from an overseas warehouse to a buyer in the same country) listings and transactions.
Activity that doesn’t comply with this policy, or which breaches other applicable eBay policies (such as the Price Gouging Policy, Item Location Policy and Prohibited and Restricted Items Policy), may result in a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, or suspending all relevant accounts.
Promised E2E Delivery Time is a combination of a listing’s handling time and estimated delivery days.
On-Time Shipping Rate is defined as the percentage of forward-deployed transactions shipped with an A-scan uploaded within the listing’s promised handling time
On-Time Delivery Rate is defined as the percentage of forward-deployed transactions delivered with a D-scan uploaded within the upper limit of a listing’s Promised E2E Delivery Time or the applicable timeframes in Table 1, whichever is shorter
Unsatisfactory Delivery Rate is defined as the number of open “Item Not Received” (INR) cases as a percentage of all transactions where the item location (country) differs from the seller’s location.
Promised E2E Delivery Time is a combination of a listing’s handling time and estimated delivery days.
On-Time Shipping Rate is defined as the percentage of forward-deployed transactions shipped with an A-scan uploaded within the listing’s promised handling time
On-Time Delivery Rate is defined as the percentage of forward-deployed transactions delivered with a D-scan uploaded within the upper limit of a listing’s Promised E2E Delivery Time or the applicable timeframes in Table 1, whichever is shorter
Unsatisfactory Delivery Rate is defined as the number of open “Item Not Received” (INR) cases as a percentage of all transactions where the item location (country) differs from the seller’s location.
United States
100% of live forward-deployed listings ≤ 8 business days
100%
At least 90% of forward-deployed transactions delivered within 7 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.0% of forward-deployed transactions
United Kingdom¹
100% of live forward-deployed listings ≤ 8 business days
100%
At least 90% of forward-deployed transactions delivered within 6 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.0% of forward-deployed transactions
Germany
100% of live forward-deployed listings ≤ 8 business days
100%
At least 90% of forward-deployed transactions delivered within 7 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.0% of forward-deployed transactions
Australia (Metropolitan Area)²
100% of live forward-deployed listings ≤ 12 business days
100%
At least 90% of forward-deployed transactions delivered within 8 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.0% of forward-deployed transactions
Australia (Non-Metropolitan Area)²
100% of live forward-deployed listings ≤ 12 business days
100%
At least 90% of forward-deployed transactions delivered within 10 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.0% of forward-deployed transactions
France
100% of live forward-deployed listings ≤ 12 business days
100%
At least 90% of forward-deployed transactions delivered within 12 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.5% of forward-deployed transactions
Italy
100% of live forward-deployed listings ≤ 8 business days
100%
At least 90% of forward-deployed transactions delivered within 7 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.5% of forward-deployed transactions
Spain
100% of live forward-deployed listings ≤ 810 business days
100%
At least 90% of forward-deployed transactions delivered within 9 business days or the upper limit of a listing’s Promised E2E Delivery Time, whichever is shorter
≤ 2.5% of forward-deployed transactions
All other countries
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–
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≤ 2.5% of forward-deployed transactions
¹Transactions shipped via the UK Royal Mail’s Large Letter format will be exempted from compliance against the On-Time Shipping Rate metric.
² Australian metropolitan areas are defined as Sydney, Melbourne, Brisbane, Canberra and Adelaide. Please see below for a list of corresponding postal codes.
We will evaluate all live forward-deployed listings against the Promised E2E Delivery Time metric from 29 July 2020.
We will evaluate your Actual End-to-End (E2E) Shipping Performance in accordance with the following evaluation periods:
You should:
As always, thanks for selling on eBay.
You cannot comply with the On-Time Shipping Rate and On-Time Delivery Rate metrics.
No. You should upload tracking numbers only from shipping carriers integrated with eBay.
0200-0221
3750-3810
5000-5118
1001-1891
3910-3920
5121-5134
2000-2234
3926-3944
5138-5169
2484-2490
3975-3978
5810-5950
2600-2620
3980-3981
8000-8873
2900-2914
4000-4275
9005-9005
3000-3207
4280-4347
9020-9582
3211-3220
4500-4517
9702-9741
3335-3341
4521-4521
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