How you accept payments for your sold items
The shipping options shown in your listings
Whether or not you accept returns
Business policies are important because they let buyers know how they can pay you, how long it will take you to ship an item, what delivery services you offer (including shipping and packaging costs), and whether you accept returns.
Rather than setting your preferences in these areas on a listing-by-listing basis, you can streamline the process by creating templates. These templates can then be applied when creating new listings or even used to update multiple existing listings.
If your business policy preferences vary depending on what you’re selling, you can create a range of different templates. This gives you the flexibility to apply different payment, postage, or return details depending on what you’re listing.
To start using business policies, you need to opt in (you can opt out at any time). To find the business policies dashboard:
In Seller Hub:
1. Go to the Manage active listings page.
2. Select the Business Policies link in the Settings section in the left menu.
In My eBay:
1. Go to the Account section.
2. Select the Business Policies link under the Selling subheading.
Using the quick link.
If you use third-party tools to sell on eBay, you can continue to use these if you opt in to business policies. However, you may not be able to use all the features of business policies with these tools. Check with your service provider for more information.
When you first visit the Manage business policies page, you will see business policies already created based on your active listings. You can change or delete these policies as needed and continue creating new ones. If you don’t have any active listings and haven’t listed within the last 90 days, create at least one policy of each type to complete a listing.
You can edit, copy, reassign, or delete your policies whenever you choose. If you update a policy, any listings using that policy will automatically be updated with your changes.
There are a few restrictions on revising listings, so it may not be possible to update all your listings with the new policy. In this case, only listings that can be updated with the new information will be changed, and listings that can’t be edited will remain unchanged.
If you want to delete a policy that is currently being used in any active or scheduled listings, you need to reassign new policies to these listings first.
Policies named “Copy of…”
If you change your shipping, payment or return policy, we’ll update all compatible listings associated with that policy to use your new terms.
Any listings that are incompatible with your updated policy terms or are restricted from being revised will no longer have this updated policy applied to them. An automatically generated policy, beginning with “Copy of” will be applied to these incompatible listings. This “Copy of…” policy is a duplicate of your policy before your updates were made, so there will be no contractual changes between you and a buyer for these listings.
You can clean up your policies using a special option. In this case the system will:
Delete policies that aren’t used by any active or recently ended listings
Give policies more descriptive names (unless you’ve recently renamed them)
Give your policies descriptive names such as “Shipping policy, International” so you can easily find the one you need.
Shipping cost overrides help you save time by allowing you to use the same shipping policy in multiple listings, but apply a unique shipping cost to individual items. This can be useful if you are a seller who has different shipping costs in multiple policies that are otherwise the same.
When you use a shipping cost override in a listing, it affects only that listing. In your listing, select a shipping policy to apply your usual shipping preferences (for example, carrier and shipping speed), and then use a shipping cost override to edit the shipping cost for that particular listing.
Example: You tend to use economy shipping. For a smartphone, it costs $8.00, but for a guitar, it costs $65.00. You can use a shipping cost override to edit only the shipping cost for the guitar, keeping all other shipping details the same.
Overrides only apply to flat cost shipping (not calculated cost shipping).
Overrides apply only to individual listings.
If you select a different business policy for a listing after entering a shipping cost override, the override will be lost and you will need to apply it again.
You can consolidate flat shipping policies to combine policies that are the same except for their flat shipping costs — by clicking the Consolidate shipping policies link on the Manage business policies page.
Listings using a consolidated policy will retain their costs as shipping cost overrides, if the costs differ from those in the policy. A policy using more than 500 000 listings will not be consolidated.
Business policies users can now view and select existing policies from the eBay app when listing an item.
To access business policies for your listings in the app
1. Tap Selling at the bottom of the app homepage.
2. Tap List an Item.
3. From the Listing Summary page:
Tap the Pencil icon > next to the Delivery to see your existing shipping policies
4. If you want to change the selected policy for this listing, tap on the policy you want then tap Done.
Up to 26 of your most frequently used policies are shown for each type of policy in the selection screen. You can use the search bar to find the policy you need. If the policy you’d like to use is not there, you can add it to the listing using a desktop browser.
Business policies are only available in the app from version 6.2 onwards so if you’re using an earlier version of the app, go to the Android Play Store or the iOS App Store to update to the latest version.
If you haven’t opted in to business policies, we create payment, shipping, and return policies in the background each time an item is listed for sale. These remain hidden until you opt in, when they become available for you to manage. You’ll see a policy for each set of payment, shipping, and return terms that you’ve recently used.
Yes. Select Clean up policies on the Manage business policies page. If you have any policies that aren’t being used in active listings, or haven’t been used recently, they will be removed.
Yes, you can override the shipping cost for individual listings without creating a different shipping policy. When you create the listing, next to the dropdown box where you select the shipping policy, select Edit shipping cost for this listing only.
You can opt out any time by selecting the Opt out link on the Manage business policies page. Your active listings won’t be affected, but if you want to make changes to payment, shipping, and return terms, you’ll need to do that individually on each future listing. You can also opt back in to business policies at any time; the policies you already created will still be there, ready for you to use again.
This usually means there are large numbers of business policies created in the background already associated with your account, and our automated processes were not able to clean them up. Please contact our customer service team for help.