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Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China

(Mainland China, Hong Kong And Taiwan) 

This Policy is effective for all users from 8 May 2021. The previous amendment to this Policy was effective for all users on 19 January 2021.

The Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China

(Mainland China, Hong Kong And Taiwan)

The Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China (Mainland China, Hong Kong And Taiwan) comprises of 2 components:

SpeedPAK Shipping Mandate Policy for cross-border transactions shipped from Mainland China

Valid Tracking Shipping Policy for cross-border transactions shipped from Greater China

Activity that doesn’t comply with this standard may result in a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, reducing your selling limits and/or suspending your account.

Speedpak Shipping Mandate Policy For Cross-Border Transactions Shipped From Mainland China

What you need to know:                                          

Certain items located in Mainland China must be shipped using SpeedPAK (eBay’s cross-border shipping solution for deliveries originating from Greater China) or other eBay-approved shipping solutions.

Additionally, sellers who offer SpeedPAK as a shipping option for listings that ship to selected countries must ensure that they fulfil the order using the buyer’s selected SpeedPAK service.

What is SpeedPAK?

SpeedPAK is an eBay shipping service developed specifically for cross-border deliveries originating from Greater China. eBay has partnered with Orange Connex Ltd to provide sellers with a logistics solution that is fully integrated with eBay’s platform, offers fast handling and delivery times, and is protected by eBay.

For more information on SpeedPAK, please click here. Please note it is necessary to first register and validate an account on eDIS (eBay’s eDelivery International Shipping platform) before using SpeedPAK services.

What are the criteria & requirements for the SpeedPAK Shipping Mandate Policy?

The SpeedPAK Shipping Mandate Policy consists of 3 components:

01.

SpeedPAK Adoption

Items above a certain value located in Mainland China must be shipped using SpeedPAK or an eBay-approved shipping solution (listed below). The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/Standard/Expedited) adopted must correspond to your buyer’s selected shipping option. Tracking numbers must be uploaded to eBay within your listing’s specified handling time.

Criteria for Evaluated Transactions

Evaluation Module
Listing Site
Item location in Mainland China and shipping to
Item Price **
Compliance Ratio

1

Destination country respective site***

Germany/ France/Italy / Spain

>EUR 150 (not including shipping)

100%

2

ebay.com

United States

No minimum Value

90%

3

ebay.co.uk

United Kingdom

No minimum Value

90%

4

ebay.de

Germany

<=EUR 150 (not including shipping)

90%

5

ebay.com .au

Australia

>AUD 8

90%

6

Any

Canada*, France,Italy, Spain 

Varies by listing site:

  • ebay.com:>USD 6;
  • ebay.co.uk:>GBP 5;
  • ebay.de/ebay.fr/ ebay.it/ebay.es:> EUR 5; (not including transaction in evaluation module 1)
  • ebay.com.au>AUD 8;
  • ebay.ca>CAD 8;
  • all other listing sites:>USD 6

40%

Evaluation Module
Listing Site
Item location in Mainland China and shipping to
Item Price **
Compliance Ratio

1

Destination country respective site***

Germany/ France/Italy / Spain

>EUR 150 (not including shipping)

100%

2

ebay.com

United States

No minimum Value

90%

3

ebay.co.uk

United Kingdom

No minimum Value

90%

4

ebay.de

Germany

<=EUR 150 (not including shipping)

90%

5

ebay.com .au

Australia

>AUD 8

90%

6

Any

Canada*, France,Italy, Spain 

Varies by listing site:

  • ebay.com:>USD 6;
  • ebay.co.uk:>GBP 5;
  • ebay.de/ebay.fr/ ebay.it/ebay.es:> EUR 5; (not including transaction in evaluation module 1)
  • ebay.com.au>AUD 8;
  • ebay.ca>CAD 8;
  • all other listing sites:>USD 6

40%

* For transactions shipped to Canada, packages with a total value above CAD20 will be excluded from evaluation.

 **Item price inclusive of shipping fees.

Destination & Transaction value
Compliance Requirement

United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany

  • For the transactions in evaluation module 2, 3, 4, and 5, the seller needs to offer and the buyer finally select the SpeedPAK shipping option or express logistics option.
  • For evaluation module 1, i.e. direct shipping products sold to Germany, France, Italy and Spain with a unit price of more than 150 euros (not including shipping), seller can only offer SpeedPAK DDU shipping option or Express shipping option, the compliance ratio is 100%
  • The transaction of evaluation module 6 has no requirements for shipping options
  • Adopt SpeedPAK or SpeedPAK+ services (SpeedPAK+ services include express services, DHL, UPS, and FedEx, and Standard service EMS).  Service adopted must correspond to your buyer’s selected shipping option.
  • Have an acceptance scan recorded within your listing’s specified handling time.
Destination & Transaction value
Compliance Requirement

United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany

  • For the transactions in evaluation module 2, 3, 4, and 5, the seller needs to offer and the buyer finally select the SpeedPAK shipping option or express logistics option.
  • For evaluation module 1, i.e. direct shipping products sold to Germany, France, Italy and Spain with a unit price of more than 150 euros (not including shipping), seller can only offer SpeedPAK DDU shipping option or Express shipping option, the compliance ratio is 100%
  • The transaction of evaluation module 6 has no requirements for shipping options
  • Adopt SpeedPAK or SpeedPAK+ services (SpeedPAK+ services include express services, DHL, UPS, and FedEx, and Standard service EMS).  Service adopted must correspond to your buyer’s selected shipping option.
  • Have an acceptance scan recorded within your listing’s specified handling time.

Minimum Compliance Level

Seller with qualifying transactions are expected to meet the below minimum compliance levels

Month /Year
GR/ FR / IT / ES
(Evaluation Module 1)
US
(Evaluation Module 2)
UK
(Evaluation Module 3)
GR
(Evaluation Module 4)
AU
(Evaluation Module 5)
CA, FR, IT,ES
(Evaluation Module 6)

December 2020

90%

90%

90%

90%

40%

October 2021

100%

90%

90%

90%

90%

40%

Month /Year
December 2020
October 2021
GR/ FR / IT / ES
(Evaluation Module 1)

100%

US
(Evaluation Module 2)

90%

90%

UK
(Evaluation Module 3)

90%

90%

GR
(Evaluation Module 4)

90%

90%

AU
(Evaluation Module 5)

90%

90%

CA, FR, IT,ES
(Evaluation Module 6)

40%

40%

02.

SpeedPAK Misuse

Criteria for evaluated transactions
Compliance Requirement
Minimum Compliance Level

Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).

  • Adopt SpeedPAK when fulfilling the order. The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/ Standard/ Expedited) adopted must correspond to your buyer’s selected shipping option.
  • Have an acceptance scan recorded 
  • Failure to comply with the above requirements constitutes SpeedPAK Misuse.

100%

Criteria for evaluated transactions
Compliance Requirement
Minimum Compliance Level

Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).

  • Adopt SpeedPAK when fulfilling the order. The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/ Standard/ Expedited) adopted must correspond to your buyer’s selected shipping option.
  • Have an acceptance scan recorded 
  • Failure to comply with the above requirements constitutes SpeedPAK Misuse.

100%

03.

SpeedPAK Exceptions

For liquids, powders and other products that cannot be shipped by SpeedPAK, from the products is excluded from SpeedPAK Shipping Mandate Policy evaluation. Please note that during the evaluation, if you receive a warning or restriction due to the policy assessment of non-shippable products from SpeedkPAK, please contact your Account Manager or Customer Service to appeal. If sellers passed the appeal process, the affected products will no longer be evaluated under the SpeedPAK Shipping Mandate in the future.

Approved List of Shipping Services Under the Speedpak Shipping Mandate Policy

Valid Tracking Shipping Policy For Cross-Border Transactions Shipped From Greater China

All eBay transactions with item location in Greater China (Mainland China, Hong Kong and/or Taiwan), are required to:

  • use an eBay integrated shipping service; and
  • have an acceptance scan recorded, with tracking number uploaded, within the listing’s specified handling time.

These requirements apply to transactions across all eBay sites. Do ensure that tracking numbers are uploaded with the shipping carrier name as shown on eBay, to improve the efficiency and accuracy of tracking information synchronization.

Shipping Provider
Services
Tracking Number Format
Destination

China Post

e速宝

A + 1 letter + 9 digits + CN

United States

China Post

跟踪包裹

C + 1 letter + 9 digits + CN

United States

FLYT

飞特经济平邮普货

FE + 9 digits + CS

United States

FLYT

飞特经济平邮特货

FE + 9 digits + SS

United States

FLYT

飞特特货挂号(海运)

FE + 9 digits + ER

United States

FLYT

中邮E速宝

A + 1 letter + 9 digits + CN

United States

FLYT

中邮跟踪包裹

C + 1 letter + 9 digits + CN

United States

Buylogic

欧美经济平邮

BLG + 2 letters + 10 digits + YQ

United States

Buylogic

欧美经济平邮

UE + 9 digits + KG

United States

Buylogic

经济平邮小宝

FA + 2 letter+ 8 digits

United States

SFC

三态经济平邮SFCAM

SFC + 1 digit + 15 characters

United States

SFC

三态经济平邮SFCAM

SFC + 1 digit + 16 characters

United States

SFC

三态经济平邮SFCAM

SFC + 2 letters + 10 digits + YQ

United States

SFC

中邮小包WWAM

A + 1 letter + 9 digits + CN

United States

Shipping Provider
Services
Tracking Number Format
Destination

China Post

e速宝

A + 1 letter + 9 digits + CN

United States

China Post

跟踪包裹

C + 1 letter + 9 digits + CN

United States

FLYT

飞特经济平邮普货

FE + 9 digits + CS

United States

FLYT

飞特经济平邮特货

FE + 9 digits + SS

United States

FLYT

飞特特货挂号(海运)

FE + 9 digits + ER

United States

FLYT

中邮E速宝

A + 1 letter + 9 digits + CN

United States

FLYT

中邮跟踪包裹

C + 1 letter + 9 digits + CN

United States

Buylogic

欧美经济平邮

BLG + 2 letters + 10 digits + YQ

United States

Buylogic

欧美经济平邮

UE + 9 digits + KG

United States

Buylogic

经济平邮小宝

FA + 2 letter+ 8 digits

United States

SFC

三态经济平邮SFCAM

SFC + 1 digit + 15 characters

United States

SFC

三态经济平邮SFCAM

SFC + 1 digit + 16 characters

United States

SFC

三态经济平邮SFCAM

SFC + 2 letters + 10 digits + YQ

United States

SFC

中邮小包WWAM

A + 1 letter + 9 digits + CN

United States

Carrier Name
Shipping Carrier Name as Shown on eBay

4PX

4PX

Buylogic

Buylogic

China Post

China Post

Chukou1

Chukou1

Chunghwa Post

Chunghwa Post

DHL

DHL

DHL eCommerce

DHL eCommerce

FedEx

FedEx

FLYT

FLYT

Hong Kong Post

Hong Kong Post

One World Express

One World Express

Quantium Solutions

Quantium Solutions

SFC

SFC

SFExpress

SFExpress

Shunyou Post

Shunyou Post

SpeedPAK

SpeedPAK

TNT

TNT

Topyou

Topyou

UBI

UBI

UPS

UPS

Wanb Express

Wanb Express

WINIT

WINIT

Wise

Wise

YANWEN

YANWEN

Yun Express

Yun Express

Carrier Name
Shipping Carrier Name as Shown on eBay

4PX

4PX

Buylogic

Buylogic

China Post

China Post

Chukou1

Chukou1

Chunghwa Post

Chunghwa Post

DHL

DHL

DHL eCommerce

DHL eCommerce

FedEx

FedEx

FLYT

FLYT

Hong Kong Post

Hong Kong Post

One World Express

One World Express

Quantium Solutions

Quantium Solutions

SFC

SFC

SFExpress

SFExpress

Shunyou Post

Shunyou Post

SpeedPAK

SpeedPAK

TNT

TNT

Topyou

Topyou

UBI

UBI

UPS

UPS

Wanb Express

Wanb Express

WINIT

WINIT

Wise

Wise

YANWEN

YANWEN

Yun Express

Yun Express

Evaluation Frequency

Qualifying transactions will be evaluated on a weekly basis every Sunday, with an

  • Evaluation window starting on the evaluation
  • Date minus 21 days, and ending on the evaluation date minus 4 days.

You will receive a performance report via email every week after each evaluation.

For example, if the evaluation date is August 8, 2021, the evaluation window will be as illustrated on the right.

FAQ

Please check that you are subscribed to email communications under My eBay. If you are still facing issues, please contact Customer Support.

Sellers must ship their orders using the shipping solution (i.e. SpeedPAK or other approved shipping solution) and service level (i.e. Economy/Standard/Expedited) corresponding to your buyer’s selected shipping option, regardless of the item’s value. In other words, if you have offered SpeedPAK in your listing and the buyer has selected Standard service delivery, you must fulfil the order using SpeedPAK’s Standard service; using a different shipping solution or service level would be considered non-compliant.

Since May 1, 2019, SpeedPAK has expanded to 185 cities across Mainland China. However, if SpeedPAK is not available in your location, please contact your Account Manager or Customer Service for more support.

To ensure a great delivery experience for our buyers, we only support SpeedPAK or one of the approved shipping services.

For sellers who use SpeedPAK via eBay’s eDIS platform, the tracking number is automatically uploaded to eBay once generated, so no special action is required from the seller. For sellers who use SpeedPAK on third party software via API, you may wish to check your settings to ensure the carrier name is configured as SpeedPAK.




Starting from February 2019, you can view your performance via our Seller Dashboard. You can find the link to this dashboard via the existing weekly performance e-mail.

Our evaluations are based on individual account performance. Only accounts that fail to meet the minimum compliance level of this policy may face enforcement action.






We thank you and value your commitment in delivering a great shipping experience for our buyers. However, all sellers in Southeast Asia must comply with the requirements stated above. 


Cancelled transactions are excluded from evaluation. However, refunded transactions will still be evaluated.

SpeedPAK cannot ship such products and the corresponding transactions will be excluded from evaluation. However, as these products are typically not suitable to be shipped via air due to cross-border transport regulations, we strongly advise sellers to arrange for fulfilment and logistics solutions in the same market as their buyers. If such transactions are being evaluated and this results in the reduction of selling limits or account restrictions, please contact your Account Manager or Customer Service.

eBay will evaluate all qualifying transactions weekly. When your account is able to fulfil the minimum requirement in the next evaluation window, your selling limits may be partially or fully restored.

What do I do?

The selling limits in my account have been reduced, even though I have met the policy requirements.

You may submit an appeal with our Customer Support team if you can demonstrate that these conditions have been met:

  • You used an eBay-approved shipping service with parcel tracking service.
  • The acceptance scan from the shipping provider is recorded within your listing’s promised handling time.
  • The correct tracking information was uploaded to eBay (the carrier name must be accurate, and the tracking number must be valid without errors or extra characters).
  • Your buyer selected SpeedPAK or other approved express shipping option (only applicable to US/UK/DE/AU corridors).

If you meet the above conditions, please contact eBay Customer Support team with supporting evidence for the affected transactions in the table format below:

It usually takes 7-10 business days for the appeal to be processed. We ask for your patience and will inform you of the appeal decision.

Visit the CBT dashboard to keep track of your selling performance. 

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