(Mainland China, Hong Kong And Taiwan)
This Policy is effective for all users from 8 May 2021. The previous amendment to this Policy was effective for all users on 19 January 2021.
The Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China (Mainland China, Hong Kong And Taiwan) comprises of 2 components:
SpeedPAK Shipping Mandate Policy for cross-border transactions shipped from Mainland China
Valid Tracking Shipping Policy for cross-border transactions shipped from Greater China
Activity that doesn’t comply with this standard may result in a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, reducing your selling limits and/or suspending your account.
What you need to know:
Certain items located in Mainland China must be shipped using SpeedPAK (eBay’s cross-border shipping solution for deliveries originating from Greater China) or other eBay-approved shipping solutions.
Additionally, sellers who offer SpeedPAK as a shipping option for listings that ship to selected countries must ensure that they fulfil the order using the buyer’s selected SpeedPAK service.
SpeedPAK is an eBay shipping service developed specifically for cross-border deliveries originating from Greater China. eBay has partnered with Orange Connex Ltd to provide sellers with a logistics solution that is fully integrated with eBay’s platform, offers fast handling and delivery times, and is protected by eBay.
For more information on SpeedPAK, please click here. Please note it is necessary to first register and validate an account on eDIS (eBay’s eDelivery International Shipping platform) before using SpeedPAK services.
The SpeedPAK Shipping Mandate Policy consists of 3 components:
SpeedPAK Adoption
SpeedPAK Misuse
SpeedPAK Exceptions
Items above a certain value located in Mainland China must be shipped using SpeedPAK or an eBay-approved shipping solution (listed below). The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/Standard/Expedited) adopted must correspond to your buyer’s selected shipping option. Tracking numbers must be uploaded to eBay within your listing’s specified handling time.
1
Destination country respective site***
Germany/ France/Italy / Spain
>EUR 150 (not including shipping)
100%
2
ebay.com
United States
No minimum Value
90%
3
ebay.co.uk
United Kingdom
No minimum Value
90%
4
ebay.de
Germany
<=EUR 150 (not including shipping)
90%
5
ebay.com .au
Australia
>AUD 8
90%
6
Any
Canada*, France,Italy, Spain
Varies by listing site:
40%
1
Destination country respective site***
Germany/ France/Italy / Spain
>EUR 150 (not including shipping)
100%
2
ebay.com
United States
No minimum Value
90%
3
ebay.co.uk
United Kingdom
No minimum Value
90%
4
ebay.de
Germany
<=EUR 150 (not including shipping)
90%
5
ebay.com .au
Australia
>AUD 8
90%
6
Any
Canada*, France,Italy, Spain
Varies by listing site:
40%
* For transactions shipped to Canada, packages with a total value above CAD20 will be excluded from evaluation.
**Item price inclusive of shipping fees.
United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany
United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany
Seller with qualifying transactions are expected to meet the below minimum compliance levels
December 2020
–
90%
90%
90%
90%
40%
October 2021
100%
90%
90%
90%
90%
40%
–
100%
90%
90%
90%
90%
90%
90%
90%
90%
40%
40%
Items above a certain value located in Mainland China must be shipped using SpeedPAK or an eBay-approved shipping solution (listed below). The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/Standard/Expedited) adopted must correspond to your buyer’s selected shipping option. Tracking numbers must be uploaded to eBay within your listing’s specified handling time.
1
Destination country respective site***
Germany/ France/Italy / Spain
>EUR 150 (not including shipping)
100%
2
ebay.com
United States
No minimum Value
90%
3
ebay.co.uk
United Kingdom
No minimum Value
90%
4
ebay.de
Germany
<=EUR 150 (not including shipping)
90%
5
ebay.com .au
Australia
>AUD 8
90%
6
Any
Canada*, France,Italy, Spain
Varies by listing site:
40%
1
Destination country respective site***
Germany/ France/Italy / Spain
>EUR 150 (not including shipping)
100%
2
ebay.com
United States
No minimum Value
90%
3
ebay.co.uk
United Kingdom
No minimum Value
90%
4
ebay.de
Germany
<=EUR 150 (not including shipping)
90%
5
ebay.com .au
Australia
>AUD 8
90%
6
Any
Canada*, France,Italy, Spain
Varies by listing site:
40%
* For transactions shipped to Canada, packages with a total value above CAD20 will be excluded from evaluation.
**Item price inclusive of shipping fees.
United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany
United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany
Seller with qualifying transactions are expected to meet the below minimum compliance levels
December 2020
–
90%
90%
90%
90%
40%
October 2021
100%
90%
90%
90%
90%
40%
–
100%
90%
90%
90%
90%
90%
90%
90%
90%
40%
40%
Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).
100%
Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).
100%
For liquids, powders and other products that cannot be shipped by SpeedPAK, from the products is excluded from SpeedPAK Shipping Mandate Policy evaluation. Please note that during the evaluation, if you receive a warning or restriction due to the policy assessment of non-shippable products from SpeedkPAK, please contact your Account Manager or Customer Service to appeal. If sellers passed the appeal process, the affected products will no longer be evaluated under the SpeedPAK Shipping Mandate in the future.
Approved List of Shipping Services Under the Speedpak Shipping Mandate Policy
All eBay transactions with item location in Greater China (Mainland China, Hong Kong and/or Taiwan), are required to:
These requirements apply to transactions across all eBay sites. Do ensure that tracking numbers are uploaded with the shipping carrier name as shown on eBay, to improve the efficiency and accuracy of tracking information synchronization.
China Post
e速宝
A + 1 letter + 9 digits + CN
United States
China Post
跟踪包裹
C + 1 letter + 9 digits + CN
United States
FLYT
飞特经济平邮普货
FE + 9 digits + CS
United States
FLYT
飞特经济平邮特货
FE + 9 digits + SS
United States
FLYT
飞特特货挂号(海运)
FE + 9 digits + ER
United States
FLYT
中邮E速宝
A + 1 letter + 9 digits + CN
United States
FLYT
中邮跟踪包裹
C + 1 letter + 9 digits + CN
United States
Buylogic
欧美经济平邮
BLG + 2 letters + 10 digits + YQ
United States
Buylogic
欧美经济平邮
UE + 9 digits + KG
United States
Buylogic
经济平邮小宝
FA + 2 letter+ 8 digits
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 15 characters
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 16 characters
United States
SFC
三态经济平邮SFCAM
SFC + 2 letters + 10 digits + YQ
United States
SFC
中邮小包WWAM
A + 1 letter + 9 digits + CN
United States
China Post
e速宝
A + 1 letter + 9 digits + CN
United States
China Post
跟踪包裹
C + 1 letter + 9 digits + CN
United States
FLYT
飞特经济平邮普货
FE + 9 digits + CS
United States
FLYT
飞特经济平邮特货
FE + 9 digits + SS
United States
FLYT
飞特特货挂号(海运)
FE + 9 digits + ER
United States
FLYT
中邮E速宝
A + 1 letter + 9 digits + CN
United States
FLYT
中邮跟踪包裹
C + 1 letter + 9 digits + CN
United States
Buylogic
欧美经济平邮
BLG + 2 letters + 10 digits + YQ
United States
Buylogic
欧美经济平邮
UE + 9 digits + KG
United States
Buylogic
经济平邮小宝
FA + 2 letter+ 8 digits
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 15 characters
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 16 characters
United States
SFC
三态经济平邮SFCAM
SFC + 2 letters + 10 digits + YQ
United States
SFC
中邮小包WWAM
A + 1 letter + 9 digits + CN
United States
4PX
4PX
Buylogic
Buylogic
China Post
China Post
Chukou1
Chukou1
Chunghwa Post
Chunghwa Post
DHL
DHL
DHL eCommerce
DHL eCommerce
FedEx
FedEx
FLYT
FLYT
Hong Kong Post
Hong Kong Post
One World Express
One World Express
Quantium Solutions
Quantium Solutions
SFC
SFC
SFExpress
SFExpress
Shunyou Post
Shunyou Post
SpeedPAK
SpeedPAK
TNT
TNT
Topyou
Topyou
UBI
UBI
UPS
UPS
Wanb Express
Wanb Express
WINIT
WINIT
Wise
Wise
YANWEN
YANWEN
Yun Express
Yun Express
4PX
4PX
Buylogic
Buylogic
China Post
China Post
Chukou1
Chukou1
Chunghwa Post
Chunghwa Post
DHL
DHL
DHL eCommerce
DHL eCommerce
FedEx
FedEx
FLYT
FLYT
Hong Kong Post
Hong Kong Post
One World Express
One World Express
Quantium Solutions
Quantium Solutions
SFC
SFC
SFExpress
SFExpress
Shunyou Post
Shunyou Post
SpeedPAK
SpeedPAK
TNT
TNT
Topyou
Topyou
UBI
UBI
UPS
UPS
Wanb Express
Wanb Express
WINIT
WINIT
Wise
Wise
YANWEN
YANWEN
Yun Express
Yun Express
Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).
100%
Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location).
100%
For liquids, powders and other products that cannot be shipped by SpeedPAK, from the products is excluded from SpeedPAK Shipping Mandate Policy evaluation. Please note that during the evaluation, if you receive a warning or restriction due to the policy assessment of non-shippable products from SpeedkPAK, please contact your Account Manager or Customer Service to appeal. If sellers passed the appeal process, the affected products will no longer be evaluated under the SpeedPAK Shipping Mandate in the future.
Approved List of Shipping Services Under the Speedpak Shipping Mandate Policy
All eBay transactions with item location in Greater China (Mainland China, Hong Kong and/or Taiwan), are required to:
These requirements apply to transactions across all eBay sites. Do ensure that tracking numbers are uploaded with the shipping carrier name as shown on eBay, to improve the efficiency and accuracy of tracking information synchronization.
China Post
e速宝
A + 1 letter + 9 digits + CN
United States
China Post
跟踪包裹
C + 1 letter + 9 digits + CN
United States
FLYT
飞特经济平邮普货
FE + 9 digits + CS
United States
FLYT
飞特经济平邮特货
FE + 9 digits + SS
United States
FLYT
飞特特货挂号(海运)
FE + 9 digits + ER
United States
FLYT
中邮E速宝
A + 1 letter + 9 digits + CN
United States
FLYT
中邮跟踪包裹
C + 1 letter + 9 digits + CN
United States
Buylogic
欧美经济平邮
BLG + 2 letters + 10 digits + YQ
United States
Buylogic
欧美经济平邮
UE + 9 digits + KG
United States
Buylogic
经济平邮小宝
FA + 2 letter+ 8 digits
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 15 characters
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 16 characters
United States
SFC
三态经济平邮SFCAM
SFC + 2 letters + 10 digits + YQ
United States
SFC
中邮小包WWAM
A + 1 letter + 9 digits + CN
United States
China Post
e速宝
A + 1 letter + 9 digits + CN
United States
China Post
跟踪包裹
C + 1 letter + 9 digits + CN
United States
FLYT
飞特经济平邮普货
FE + 9 digits + CS
United States
FLYT
飞特经济平邮特货
FE + 9 digits + SS
United States
FLYT
飞特特货挂号(海运)
FE + 9 digits + ER
United States
FLYT
中邮E速宝
A + 1 letter + 9 digits + CN
United States
FLYT
中邮跟踪包裹
C + 1 letter + 9 digits + CN
United States
Buylogic
欧美经济平邮
BLG + 2 letters + 10 digits + YQ
United States
Buylogic
欧美经济平邮
UE + 9 digits + KG
United States
Buylogic
经济平邮小宝
FA + 2 letter+ 8 digits
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 15 characters
United States
SFC
三态经济平邮SFCAM
SFC + 1 digit + 16 characters
United States
SFC
三态经济平邮SFCAM
SFC + 2 letters + 10 digits + YQ
United States
SFC
中邮小包WWAM
A + 1 letter + 9 digits + CN
United States
4PX
4PX
Buylogic
Buylogic
China Post
China Post
Chukou1
Chukou1
Chunghwa Post
Chunghwa Post
DHL
DHL
DHL eCommerce
DHL eCommerce
FedEx
FedEx
FLYT
FLYT
Hong Kong Post
Hong Kong Post
One World Express
One World Express
Quantium Solutions
Quantium Solutions
SFC
SFC
SFExpress
SFExpress
Shunyou Post
Shunyou Post
SpeedPAK
SpeedPAK
TNT
TNT
Topyou
Topyou
UBI
UBI
UPS
UPS
Wanb Express
Wanb Express
WINIT
WINIT
Wise
Wise
YANWEN
YANWEN
Yun Express
Yun Express
4PX
4PX
Buylogic
Buylogic
China Post
China Post
Chukou1
Chukou1
Chunghwa Post
Chunghwa Post
DHL
DHL
DHL eCommerce
DHL eCommerce
FedEx
FedEx
FLYT
FLYT
Hong Kong Post
Hong Kong Post
One World Express
One World Express
Quantium Solutions
Quantium Solutions
SFC
SFC
SFExpress
SFExpress
Shunyou Post
Shunyou Post
SpeedPAK
SpeedPAK
TNT
TNT
Topyou
Topyou
UBI
UBI
UPS
UPS
Wanb Express
Wanb Express
WINIT
WINIT
Wise
Wise
YANWEN
YANWEN
Yun Express
Yun Express
Qualifying transactions will be evaluated on a weekly basis every Sunday, with an
You will receive a performance report via email every week after each evaluation.
For example, if the evaluation date is August 8, 2021, the evaluation window will be as illustrated on the right.
Please check that you are subscribed to email communications under My eBay. If you are still facing issues, please contact Customer Support.
To ensure a great delivery experience for our buyers, we only support SpeedPAK or one of the approved shipping services.
Starting from February 2019, you can view your performance via our Seller Dashboard. You can find the link to this dashboard via the existing weekly performance e-mail.
Cancelled transactions are excluded from evaluation. However, refunded transactions will still be evaluated.
You may submit an appeal with our Customer Support team if you can demonstrate that these conditions have been met:
If you meet the above conditions, please contact eBay Customer Support team with supporting evidence for the affected transactions in the table format below:
It usually takes 7-10 business days for the appeal to be processed. We ask for your patience and will inform you of the appeal decision.
