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Important updates to shipping to Ukraine and Russia

Due to events in Ukraine and Russia, most major shipping carriers are experiencing interruptions in service to those countries. As a result, we are temporarily pausing sales to buyers with shipping addresses in Ukraine and Russia. The shipping restrictions also apply to eBay international shipping services, including the Global Shipping Program and eBay international standard delivery.

If you currently have items in transit to Ukraine or Russia, please note that those packages may not reach your buyer and may be returned to you. Please regularly check your tracking on those orders for the most up to date information. If your business is impacted, eBay will automatically protect your seller performance, including:

  • Your late shipment rate
  • Your valid tracking upload rate
  • “Item not received” cases due to late delivery
  • Defects resulting from transactions you canceled
  • Negative or neutral feedback from these transactions

These seller protections will apply retroactively to all shipments to Ukraine and Russia beginning February 21, 2022.

We will continue working closely with shipping carriers and government agencies to protect buyers and sellers and ensure continued compliance with all applicable sanctions and regulations as they develop.

Please consult the shipping carriers’ websites for more information.

Our thoughts are with those impacted by the situation in Ukraine.

eBay Southeast Asia

Important updates to shipping to Ukraine and Russia